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So, on some level you understand the importance of 'working smarter' but does it all sound a bit 'cheesy' to you? It's like some far off land that's out of reach, and maybe it's not really achievable to you and your business. It may work for other...

"Care. That, in just one word, seems to be the essence of good customer service." Seth Godin Seth provides lots of great quotes ( I recommend signing up for his daily emails, if you don't already), and I think this one beautifully simplifies what can easily...

I was having an interesting chat with one of my clients the other day. He's applied for a place on a prestigious training scheme, and we were catching up on how the interview went. Whilst he was updating me he mentioned how he told the interview panel some...

Time and time again when I'm working with clients they have the 'face palming' moment. You know, the 'duh, I know this really so why I didn't I see it before?' moment. Phrases like 'I feel so stupid' or 'what an idiot I am' crop up. What...

Back in my corporate days I've dealt with my fair share of conflict. Though it was never something I enjoyed, because it happened so regularly I became used to handling it. Whether it was office politics at a senior level, or conflict within a project...

Last week I had a plumbing problem. The pump we have fitted to work our shower packed up. It started to make an even louder noise than usual, and the burning smell coming from it made me realise we'd need professional help to sort it out. So, I...

All too often, business owners I'm working with will give one of their main challenges as not having enough time. Do you feel like that too? Where every day seems to go by in a flash and you can barely remember what you've actually done, you...

So, you're bought into the fact that you need to have some processes in your business. (If not, check out this earlier blog post) Maybe you're looking to get some consistency in your business to save time. Maybe you're looking to recruit someone and need something...