At the end of each year, I like to take time to reflect back over the previous year and identify what lessons I've learnt. What's worked, what hasn't, what do I want to do more of and what do I want to stop doing. If you...
A recent experience with BT reminded me of why small businesses have the edge over the bigger businesses in terms of customer service. It also reminded me of the need for communicating clearly, and how frustrating it is when somebody doesn't spell out for me what...
I was meeting a new client recently, and part of what we discussed was around creating their business identity. Now don't be put off - I'm quite vocal in that I think lots of rubbish is spoken by many a person when it comes to 'business...
Yes, it's true that I buy my coffee from Amazon. But why should you care if I'm a bit weird like this? After all, you probably buy your coffee in the supermarket. And what on earth does this have to do with business strategy? Let me explain. I'm...
It's perfectly natural when we start out in business to share what we're doing with our nearest and dearest - after all, we're really excited about it and thinking about it most of the time. But when you carry on sharing about your business as it...
Last week I caught myself being really lazy, and I bet I'm not the only one. I bet you do this too, and more importantly, your customers are also doing it. Let me explain. With all the technology and short-cuts available today, we expect everything to happen quickly. Trust...
Are you someone who likes to get everything spot on before sharing it with the world? You want to make sure all your ducks are in a row and everything is 'perfect' and then you will be ready to start talking about it. The problem with this...
Recently, I set myself a 6 week Super Productivity challenge. This meant 6 weeks of putting in less hours in my business, whilst still growing it and, importantly, keep my marketing pipeline flowing. Why? Because I wanted to spend more time with my family over the 6...
As a business owner, there are so many things that you could be spending your money on, right? Wherever you go, someone has a great service or product to offer you that is going to change your business! But how do you make the decision on...
I want to tell you a short story about something I saw happen at a recent networking event I was at. A business owner told us about a great new product she was offering. There was lots of interest in the room. Seriously, there were 2 people...
