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At the end of each year, I like to take time to reflect back over the previous year and identify what lessons I've learnt. What's worked, what hasn't, what do I want to do more of and what do I want to stop doing. If you...

A recent experience with BT reminded me of why small businesses have the edge over the bigger businesses in terms of customer service. It also reminded me of the need for communicating clearly, and how frustrating it is when somebody doesn't spell out for me what...

I was meeting a new client recently, and part of what we discussed was around creating their business identity. Now don't be put off - I'm quite vocal in that I think lots of rubbish is spoken by many a person when it comes to 'business...

Last week I caught myself being really lazy, and I bet I'm not the only one. I bet you do this too, and more importantly, your customers are also doing it. Let me explain. With all the technology and short-cuts available today, we expect everything to happen quickly. Trust...

Recently, I set myself a 6 week Super Productivity challenge. This meant 6 weeks of putting in less hours in my business, whilst still growing it and, importantly, keep my marketing pipeline flowing. Why? Because I wanted to spend more time with my family over the 6...

I want to tell you a short story about something I saw happen at a recent networking event I was at. A business owner told us about a great new product she was offering. There was lots of interest in the room. Seriously, there were 2 people...