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Definition of cop-out - "Avoid doing something that one ought to do" Running your own business you will have quickly discovered that you need to do some marketing in order to get people who want to pay you for your services or products. In other words,...

Are you feeling a bit time deprived right now? Not enough hours in the day to get everything done? Let me remind you of one of the easiest ways to get some extra hours: if you don't have enough time, you can always buy somebody else's. Here...

At the end of each year, I like to take time to reflect back over the previous year and identify what lessons I've learnt. What's worked, what hasn't, what do I want to do more of and what do I want to stop doing. If you...

A recent experience with BT reminded me of why small businesses have the edge over the bigger businesses in terms of customer service. It also reminded me of the need for communicating clearly, and how frustrating it is when somebody doesn't spell out for me what...

I was meeting a new client recently, and part of what we discussed was around creating their business identity. Now don't be put off - I'm quite vocal in that I think lots of rubbish is spoken by many a person when it comes to 'business...

Last week I caught myself being really lazy, and I bet I'm not the only one. I bet you do this too, and more importantly, your customers are also doing it. Let me explain. With all the technology and short-cuts available today, we expect everything to happen quickly. Trust...