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How do you feel about making decisions in your business? Uncomfortable? Nervous? Excited? Afraid? I hear lots of business owners struggling with this and worrying about making the 'wrong' choice. - Do I hire a new member of staff? - Do I move to a new office? - Do...

Not that long ago, Taylor Swift took on Apple Music, in an attack about them not paying artists, writers or producers for the 3 month free trial period they offer. What is quite remarkable is that Apple responded so quickly and did a complete u-turn, now...

Very often I find common themes developing amongst my clients - and I always like to share them with you as I know if they're experiencing something, you may well be too :) So last week was the turn of OVERWHELM. Pretty much every business owner I...

Definition of cop-out - "Avoid doing something that one ought to do" Running your own business you will have quickly discovered that you need to do some marketing in order to get people who want to pay you for your services or products. In other words,...

Are you feeling a bit time deprived right now? Not enough hours in the day to get everything done? Let me remind you of one of the easiest ways to get some extra hours: if you don't have enough time, you can always buy somebody else's. Here...

At the end of each year, I like to take time to reflect back over the previous year and identify what lessons I've learnt. What's worked, what hasn't, what do I want to do more of and what do I want to stop doing. If you...

A recent experience with BT reminded me of why small businesses have the edge over the bigger businesses in terms of customer service. It also reminded me of the need for communicating clearly, and how frustrating it is when somebody doesn't spell out for me what...